All end users should generally approach their original dealer first for any RMA request. If the dealer does not exist anymore, due to bankruptcy etc, please get in contact with our support.
For all other technical questions, please contact the ENERMAX Technical Support Team Europe directly.
End users (customers) from France, please contact:
ENERMAX Technical Support Team France
End users (customers) from USA or Canada, please contact:
ENERMAX Technical Support Team USA.
1.1. Manufacturer`s warranty coverage
Generally Enermax products are guaranteed to operate as specified by their datasheet and in the operating environment for which they were designed to. Enermax guarantees its customers that purchased products, which are covered by the respective warranty, to be free from material and manufacturing defects. The guarantee does not affect the statutory warranty claims, but justifies additional, separate claims against Enermax (so called manufacturer`s warranty). The Enermax manufacturer warranty does not cover possible transportation costs to the responsible service partner or the Enermax customer support facilities.
1.2. Warranty service
Service will be done in the form, that parts which have defects in material and workmanship, in spite of adequate treatment and attention to the instructions for use, on our option will be repaired or exchanged. Replaced devices are transferred to our property. All RMA returns will be tested by Enermax upon return. If the part is not faulty according to Enermax’ test, it may be shipped back to you without any service, or it may be replaced with an equivalent used or repaired part. Alternatively, Enermax Europe reserves the right to exchange the defective device or the defective component for a successor product or to refund the purchase price less a usage fee.
1.3. Warranty validity
The warranty is valid only for end users (consumers) with original invoice, who bought the Enermax product from an authorized dealer within Europe (except France). The warranty cannot be transferred to another owner (first occupancy). Service for used products will be rejected strictly. The warranty has to be claimed at the original dealer or responsible service partner. In case the original dealer does not exist anymore, please contact the Enermax customer support. The end user bears the costs for the return of the defective products to the dealer or service partner.
The warranty period starts from the date of purchase shown on the original invoice (initial purchase by consumers at authorized Enermax dealer). Neither warranty service does cause an extension of the original warranty period, nor does it start a new guarantee. The warranty period for installed spare parts ends with the warranty period for the device.
2.1. Power supplies
The statutory warranty period for manufacturers and dealers in Europe can vary. Enermax provides additional manufacturer warranty for power supplies only. Overall customers get a full warranty period of 3 years for power supplies. Exceptional cases: Enermax issues 5 years manufacturer warranty for selected premium PSU series and 10 years manufacturer’s warranty for MaxTytan PSU series.
2.2. Cases, peripherals and enclosures
The statutory warranty period for manufacturers and dealers in Europe (except France) can vary. Enermax provides no additional warranty for cases, peripherals and enclosures. Overall customers get a full warranty term of the specific local statutory warranty from their dealer.
2.3. CPU coolers and case fans
The statutory warranty period for manufacturers and dealers in Europe (except France) can vary. Enermax provides no additional warranty for CPU coolers and case fans. Overall customers get a full warranty term of the specific local statutory warranty from their dealer.
3.1. If the statutory warranty period is NOT over:
1) Check your invoice and purchasing date (if you do not have any invoice, no service is provided).
2) Please ask your dealer to organize the RMA service.
3) If your dealer does not exist anymore, due to bankruptcy etc., please contact the ENERMAX Support Team.
3.2. If the statutory warranty period is already over:
1) Please contact the Enermax Support Team to get further information on the RMA process.
4.1. Original invoice or copy of invoice including purchasing date, model name and complete company data of the dealer including the tax number or VAT ID is indispensable and has to be included when sending in for RMA service. The information provided must be complete and clearly readable. All RMA requests without original invoice or copy of invoice will be rejected.
4.2. Product has to be within the statutory warranty period since purchasing date (cases, peripherals, enclosures) or within 3, 5 or 10 years warranty period (power supplies only).
4.3. Enermax product has to be purchased within Europe (except France) as a new product.
4.4. Warranty period cannot be transferred to another owner.
4.5. Warranty is immediately lost, when the product is opened, modified or manually damaged.
4.6. If the device is damaged or destroyed through the influence of force majeure or by environmental factors (moisture, heat, electric shock, overvoltage, dust, and so on) no warranty can be given.
4.7. Warranty cannot be claimed for PSUs that have been used outside of the technical specification (for example: mining).
4.8. Warranty cannot be claimed if the PSU was used in improper operation, including any use that is not in accordance with any supplied product instructions.
4.9. Warranty cannot be claimed for wear and tear associated with normal use.
4.10. Warranty cannot be claimed for damage to the device or connected hardware if you do not use the original cables, which are supplied together with the power supply.
4.11. Replacement cables, which are recommended by the ENERMAX support, are excluded from this provision.
© 2017 Coolergiant Computers Handels GmbH, D-22113 Hamburg, Billbrookdeich 32. Subject to change without notice.